Let’s Build More
For Customer Success Professionals,
Built by Customer Success Professionals.
We believe that building strong, authentic relationships with your customers is the best way to drive customer growth and retention. Our mission is to help monitor, scale and develop these essential relationships.
Staircase’s predictive data processing and AI-based technology analyzes thousands of real-time client-vendor engagements — enabling CS teams to make the crucial shift from reactive to proactive.
Staircase was founded in 2021 and the company has offices in Los Angeles & Tel Aviv.
In this environment, it became obvious that any successful business needed to focus on delivering ongoing value, creating loyalty, and growing the customer base. Yet the existing platforms and products were not up for the task of managing thousands of customers while also developing a human-centered, customer-driven CS organization.
The founders knew that a new set of tools was urgently needed. They answered the need with Staircase. Based on the idea that relationships are the most important ingredient for retention and growth, Staircase helps thrive by providing Relationship Intelligence at scale.