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Top 13 Customer Success Conferences to Attend in 2023

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    The holiday season is upon us, but customer success is always on our minds. As we wrap up another hectic year and start returning to the pre-pandemic offline grind, it’s time to start looking into post-sales events coming up in 2023. Here are the top 13 customer success conferences that should be on your shortlist. 

    13 Customer Success conferences to put on your list:

    1. CX Live: Voice of the Customer

    Online Event, 15-16 February 
    Participation Fee: Free

    The CX Live Event aims to enhance customer satisfaction and loyalty by understanding and meeting customer needs. Designed for senior CX decision-makers, the event will showcase tools and techniques for collecting customer feedback, feedback integration, and sentiment analysis. Furthermore, you’ll learn what to actually do with these actionable insights.

    Speakers this year will include Muss Haq, Strategic Customer Insight Leader at TSB Bank and Joe Goldberg, Brand Strategy Lead at Santander. That’s not all. Registration for this online CS event is completely free of charge.

    2. X4 Summit (Qualtrics)

    Salt Palace Convention Center, Salt Lake City, 7-9 March 
    Participation Fee: $1799 (Full price), $1099 (Early bird)

    Powered by one of the leading customer experience vendors today, X4 Summit will be back after a two-year hiatus, with over 10,000+ attendees, eight visionary keynote speakers, and 80+ customer-led case studies. Actor and entrepreneur Ryan Reynolds will deliver a headline keynote on why creating authentic human connections is good business. But that’s just the beginning.

    X4 summit will feature customer-led success stories, networking, and hands-on training. Rob Swain, Global COO at KFC, Aarthi Murali, Chief COO at M&T Bank, and Shannon Costigan, Head of Leadership at BMO will be amongst the speakers.

    3. Adobe Summit

    Las Vegas and Virtual, 19-23 March 
    Participation Fee: $1799 (Full price), $1099 (Early bird)

    The 2023 Adobe Summit conference is designed to expand your skill set, spark inspiration, and build connections, with 200+ in-person sessions and hands-on labs across 11 tracks. The summit will feature speakers like Rosalind Brewer of Walgreens Boots Alliance, Inc and John Donahoe of NIKE, Inc. Actress and producer Kristen Bell will host Adobe Sneaks to share future technologies and top upcoming projects.

    While this year’s speakers have not yet been finalized, it’s just enough to look at the 2022 lineup to get excited – John Donahoe (CEO, Nike), Rosalind Brewer (CEO, Walgreen Boots Alliance Inc.), and Deborah Wahl (CMO, GM) to name a few.

    4. TSIA World Interact

    Orlando World Center Marriott, 8-10 May 
    Participation Fee: TBD

    TSIA World Interact is the tech industry conference that focuses on solutions to the toughest challenges facing technology solution providers. Featuring 100+ sessions delivering industry-validated data and insights, the event hosts a number of tech leaders and professionals from companies across the globe. TSIA member companies include Informatica, Microsoft, Cisco Systems, and Google.

    Tracks will include Innovation in Customer Success, Data & Analytics, Diversity Equity & Inclusion, Service Offer Management, and more. You’ll also get to experience the virtual InteractZone to meet the TSIA partner ecosystem.

    5. Pulse

    San Francisco Marriott Marquis, San Francisco, 17-18 May 
    Participation Fee: $986 (Super early bird)

    Pulse is one of the largest gatherings of customer success, product, and community professionals. Dubbed as software’s biggest conference on durable growth, Pulse 2023 comprises 72 Sessions and 8 Tracks. Over the past nine years, 25,500+ attendees from 6 continents have attended the events. Past speakers include Aaron Levie, CEO of Box, Yamini Rangan, CEO of Hubspot, Nir Eyal, and Geoffrey Moore.

    Speaker submissions are being processed and we don’t expect anything but the very best the CS space has to offer this time around. In the meanwhile, you can check out the Pulse 2022 recording to tickle your CS buds.

    6. Customer Success Festival (CS Collective)

    Las Vegas, 24-25 May 
    Participation Fee: $895 (Single), $795/member (Groups of over 3 people)

    The Customer Success Festival will combine 20+ speakers, 100+ attendees, and 100+ companies for non-stop networking, knowledge-sharing, keynotes, roundtables, and more. Nearly 85% of attendees are Senior Management professionals, which means that you’ll get direct access to success champions with proven track records. Stay tuned for the speaker list, which is expected to be announced over the winter. 

    Previous speakers include Mike Lee (Director of Customer Success, PublicInput), Mark Higginson (Chief Customer Officer, Wooly), Harini Gokul (Head of Customer Success, AWS), and Ayman Husain (Customer Success Director, Microsoft).

    7. Customer Engagement Transformation Conference

    The Brewery, London, 14 June
    Participation Fee: £295+VAT (Single), Discounts available for teams

    If you are looking for world-class case studies and networking opportunities with industry experts, this conference is the perfect choice. The one-day event will see round table sessions, case study presentations, live events, 1-2-1 meetings, and 20 world-class speakers on trending topics, and arm you with the tools, techniques, and insights to create successful long-term customer engagement strategies.

    Top streams this time will include Voice of the Customer, The Rise of the Customer Service Design, Unlocking Exceptional Customer Journeys, Personalization of the Customer Experience, and our favorite topic – AI in Customer Experience.

    8. CX Ecosystem

    Nashville, TN, 17-19 July 
    Participation Fee: $2250 (Complete series) , $1695 (Sessions only)

    The CX Ecosystem will be an interactive event with top-level customer experience, customer engagement, and marketing executives. The event will be 80% interactive, with powerpoint-free zones, out-of-the-box networking, and best-in-class Net Promoter Scores (NPS). More than 75% of the attendees are director-level customer experience professionals. Previous participants include 3M, ADP, Pfizer, and more.

    The proceeding will kick off with a sponsor workshop and a Leadership Councils Mixer with a Critical Issue Roundtable. Other tracks include Do You Know What Your Customers Value Most? and 5 Components of Extraordinary Teams.

    9. NGCX

    The Westin Copley Place, Boston, MA, 31 July – 1 August
    Participation Fee: TBD

    The popular NGCX conference is a place for America’s top executives responsible for customer experience to meet, get inspired, and strategize for the future of CX. With keynotes that span industries like retail, finance, healthcare, hospitality, and B2B, NGCX conference brings together senior-level decision-makers and top brands like Adobe, Sephora, Sprint, Verizon, Walgreens, and Microsoft.

    76% of the event attendees are from post-sales and marketing circles, with almost 50% serving in leadership and management roles. This simply means that networking at NGCX is almost guaranteed to bring you results.

    10. Digital Customer Experience Summit

    Marriott Downtown at CF Toronto Eaton Centre, 7-8 November 
    Participation Fee: $975 (Virtual early bird) , $1575 (In-person early bird)

    One of the largest digital customer experience events is cruising into its 10th year, bringing together Directors, VPs, and CXOs from a broad spectrum of organizations and industries. Pro tip – Just “fill your funnel” with past attendees.

    This year’s speakers include Aric Zion (CEO, Zion & Zion). Markus Sturm (SVP Digital Loyalty, Tim Hortons), Johnny Russo (Chief Digital Officer, Lamour), and Chris Chan (Customer Success Director, InMoment). Besides that, you’ll get the chance to connect with over 400 CX executives from companies like Bell, Zappos, Adidas, AT&T, and Nestlé Canada to accelerate your digital transformation journey. 

    11. Big RYG (ChurnZero)

    Washington DC, 2023 Date Not Yet Announced
    Participation Fee: TBD

    Powered by ChurnZero and frequented by leading post-sales influencers, Big RYG events are seen by many CS leaders as must-attend ones.  The 2022 event was a huge success as expected, with Rahul Jain from Pendo,Sandi Lin from SkillJar, and Jason Lemkin from SaaStr strutting their CS stuff. This year’s edition should be promising as well, but details and pricing are yet to be finalized.

    12. CS100 Summit

    Utah, 2023 Date Not Yet Announced
    Participation Fee: TBD

    The 5th edition of the CS100 Summit (2022) was held at the amazing Sundance Mountain Resort in Utah and featured speakers from Swiftly, Gong, Divvy, ProfitWell, Box, and more. This customer success conference brought together top leaders and post-sales professionals to network, listen to talks, and get inspired. The 2023 event is yet to be announced, but we expect it to be equally amazing.

    13. Customer Success Summit (Totango)

    California, 2023 Date Not Yet Announced
    Participation Fee: TBD

    Totango is a strong player in the customer success event space, with its Customer Success Summit attracting globally recognized speakers, influencers, and experts. The 2022 installment was no exception, with over 30 talks by professionals from GitHub, Varicent, Waystar, Extreme, Valuecore, and more. You can check out all session recordings from the last edition while you wait for the 2023 announcement.

    CS is All About Learning

    Customer success is evolving. Participating in one or more of the aforementioned events should help you absorb new information, learn from peers, and establish new partnerships.

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