Let’s grow together

Start free with up to 10 customers and unlimited analysis on customer interactions

Pricing Tier
$0 Forever free

Up to 10 customers

  • Unlimited users
  • Unlimited integrations
  • Sentiment analysis
  • Engagement analysis
  • CSM reports
  • Domain install
Pricing Tier

  • Everything in Freemium, plus
  • Insights reports
  • Team stats report
  • Bi-directional CRM
  • Slack support
Pricing Tier

  • All in growth, plus
  • Custom stakeholders
  • Custom ML models
  • API integration
  • Enterprise SSO
  • Custom SLA
Eran Burns

Head of Customer Success,
Stoke by Fiverr

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Frequently asked questions

Are you analyzing ALL my personal emails?

Let’s start by clarifying – we can’t access your personal emails! 🙂

We integrate with your inbox, but only analyze customer interactions authorized by you. In simple words, you can choose which customers Staircase AI can analyze, and which we can’t. We cannot scan any customer on your no-zone list. Regarding internal conversations, Staircase AI doesn’t analyze internal conversations between you and your team, only between you and your selected customers. 


Are you offering a free trial?

Yes! You can try Staircase AI’s on up to 10 customers in a 14-days trial. You can request a free trial here.

What data integrations does Staircase AI support?

Staircase AI offers integrations to all popular tools and environments – email, ticketing systems, Slack, Zoom calls, product usage, and more.

Check out our full integration list here.

Is my data safe?

We deeply care about our customers’ security and privacy, and work with the highest security standards in the market. Feel free to visit our Security Center and share it with your Security Officers.

What is Customer Sentiment Analysis?

Customer Sentiment Analysis is a method that extracts customer sentiment by analyzing conversations, communications, and meetings. It helps understand how customers are feeling about the company’s product, how the brand is being perceived, the value they are offering, and satisfaction from the service being offered, amongst other things.

Learn more about our Sentiment Scores and more on our product page.