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Turn Every Team Member Into a Revenue Leader.

Leverage Customer Analytics and Intelligence to predict churn and generate higher NRR.

Book a demo

Trusted by Global CS teams who use Staircase AI to turn customer insights into revenue and growth

  • Oktopost - Staircase AI customer
  • Launch potato - Staircase AI customer
  • Syte - Staircase AI customer
  • Stoke - Staircase AI customer
  • Building engines logo

Customer Success 2.0 How does it work?

Connect & Let

AI Do the Work

real time

Staircase AI connects directly with your communication sources - email, tickets, slack, calls, or any other channel you wish to analyze, removing CRM dependence.

Get Alerts &
Insights

real time

Staircase AI automatically turns customer signals into churn risks and growth opportunities, health and sentiment scores, and more.

Act proactively with
the AI-Responder

respond

Our AI-Responder™ knows your customers well. Let it help you act proactively, so all you need is to do is skim and hit the “Send” button!

Free your team to build relationships,
instead of maintaining tools

Customer Success 1.0

  • Listening to long calls
  • Rule based prioritization
  • Guessing customers’ feelings
  • Subjective scoring
  • Getting very few NPS responses
  • Manual recording
Book a demo

Customer Success 2.0

Eran Burns Stoke

Eran Burns

Head of Customer Success

Staircase AI is the only platform that reveals the potential question in accounts.

Stoke logo

Salvage
20% of Churn
before its too
late.

Deep human connections - Staircase AI

Replace NPS
with real-time
scores on
100% of
customers.

Be proactive - Staircase AI

Save 25%
of CSMs time

wasted.

Onboard in
one week

(or less...).
That’s it.

Built for Post-Sales Leaders

Staircase AI helps customer-facing teams give and get more value, with zero work, in minutes. Optimize your customer journey with AI-powered scores, insights, and alerts, impossible to track with the naked eye.

Professional
services

  • 100% feedback on PS projects
  • Status reporting

Customer
success

  • Churn signals
  • AI health scores
  • Smart AI-responses
  • Churn investigation
  • Stakeholder KPIs
  • Communication hub

Marketing

  • Advocate lists
  • Reviews automation
  • Common customer topics

Sales teams

  • Growth alerts
  • Relationship maps
  • Stakeholder scores
  • Expansion alerts

Support & CX

  • Automated churn risks
  • AI health scores
  • Smart AI-responses
  • Common customer topics
  • Communication hub
How your customer journey really looks like

Integrate quickly to your tech stack

We integrate with the most popular tools you already use, to fit AI seamlessly into your workflow.

Gmail

Communication Channels

Monday

CRM and task management

Intercom

Product analytics

Slack

Communication Channels

Zoom

Video calls

Hubspot

CRM and automation

Salesforce

CRM and task management

Outlook

Communication Channels

Mixpanel

Product analytics

Zendesk

Support platform

S3

Product analytics

Google Cloud

Product analytics

MS teams

Communication Channels

Zoom

Video calls

Salesforce

CRM and task management

Google Cloud

Product analytics

MS teams

Communication Channels

Ido david medan, Syte - headshot

Ido Medan David

Customer Success Director

I was pleasantly surprised with Staircase AI’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.

Syte - Staircase AI customer

We Care for 

Your Security

We deeply care about your privacy and security, making sure you feel confident and safe using Staircase AI. Visit our security to learn about our policies, certifications and more.

Visit Our Security Center

Here’s what our customers say

Staircase is saving 25% of our CSMs working time. They can now get ahead of customer performance and detect at-risk accounts.

Rich Fatigate - Launch Potato

Rich Fatigate

SVP Sales & partnerships

I was pleasantly surprised with Staircase’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.

Ido david medan, Syte - headshot

Ido David Medan

Director of Customer Success

We gain complete visibility into customer touch points, sentiment, and real-time status with Staircase AI, without worrying about constant recording and feedback loops.

Ran Goldshtein - Dealhub

Ran Goldstein

Chief Customer Officer

Staircase AI is the only platform that reveals the growth potential of our customer accounts.

Eran Burns Stoke

Eran Burns

Head of Customer Success

Staircase AI gave us a level of transparency that we didn't have before. We used to rely on our AMs to alert on unhappy customers, often too late. Now we can proactively prevent situations from escalating.

Liz Adamson

Chief Client Services Officer

We used to have a lack in visibility into customer accounts. With Staircase AI we have a clear high level view of our accounts.

Yuli Herzinger

Senior Director of CS Operations

Watch a live demo
and see what we can do

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