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Discover customers’ real-time sentiment, stakeholder changes, relationship risks, and growth opportunities, without listening to long calls, and without recording every single interaction. Yes, Automagically.
Trusted by Global CS teams who use Staircase AI to gain human insights from customer interactions
A customer-centric mindset starts with truly listening. Leverage Staircase AI to turn your data into actionable human insights impossible to track with the naked eye.
Ido Medan David
I was pleasantly surprised with Staircase’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.
Staircase AI analyzes real-time data and plots your customer experience on a live journey map. Our platform empowers CS teams with their customers’ real-life story and insights the human eye can easily miss.
Staircase AI integrates with all your communication channels - emails, Slack, tickets, calls, product usage and more, uncovers insights about what your customers are saying and how they are feeling, so you can tune in and take action.
Be attentive to what customers are saying and feeling, and answer their real questions by reading in between the lines.
We bring human intuition into interactions, helping detect what customers are really feeling.
Almost impossible to track, but with Staircase.ai - you can. Get visibility to identify risk and opportunities.
We deeply care about your privacy and security, making sure you feel confident and safe when using Staircase AI. Visit our security to learn about our policies, certifications and more.
Staircase is saving 25% of our CSMs working time. They can now get ahead of customer performance and detect at-risk accounts.
Rich Fatigate
Ido David Medan
We gain complete visibility into customer touch points, sentiment, and real-time status with Staircase AI, without worrying about constant recording and feedback loops.
Ran Goldstein
Staircase AI is the only platform that helps reveal the potential question in accounts. It’s the fastest in escalating risks and supports uncovering new growth opportunities.
Eran Burns
Staircase AI gave us a level of transparency that we didn't have before. We used to rely on our AMs to alert on unhappy customers, often too late. Now we can proactively prevent situations from escalating.
Liz Adamson
Integrate in 5 minutes, and discover the power of relationship intelligence
