Uncover your blind spots from customer communications

Discover sentiment, stakeholder changes, risks, and other real human insights from what your customers are saying, automagically.

Start for free!

Trusted by Global CS teams who use Staircase AI to gain human insights from customer interactions

Leverage AI to analyze millions of customer communications - and act.

A customer-centric mindset starts with truly listening. Leverage Staircase AI to turn your data into actionable human insights impossible to track with the naked eye.

Try now!

Ido Medan David

Customer Success Director

I was pleasantly surprised with Staircase’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.

Put your customer experience on a
live journey map

Staircase AI analyzes real-time data and plots your customer experience on a live journey map. Our platform empowers CS teams with their customers’ real-life story and insights the human eye can easily miss.

Explore integrations

Analyze emails, calls, tickets, and product usage in real time

Staircase AI integrates with all your communication channels - emails, Slack, tickets, calls, product usage and more, uncovers insights about what your customers are saying and how they are feeling, so you can tune in and take action.

Be
proactive

Be attentive to what customers are saying and feeling, and answer their real questions by reading in between the lines.

Deep Human
Connections

We bring human intuition into interactions, helping detect what customers are really feeling.

Relationship
visibility

Almost impossible to track, but with Staircase.ai - you can. Get visibility to identify risk and opportunities.

Here’s what our customers say

Staircase is saving 25% of our CSMs working time. They can now get ahead of customer performance and detect at-risk accounts.

Rich Fatigate

SVP Sales & partnerships

I was pleasantly surprised with Staircase’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.

Ido David Medan

Director of Customer Success

We gain complete visibility into customer touch points, sentiment, and real-time status with Staircase AI, without worrying about constant recording and feedback loops.

Ran Goldstein

Chief Customer Officer

Staircase AI is the only platform that helps reveal the potential question in accounts. It’s the fastest in escalating risks and supports uncovering new growth opportunities.