How well are you managing your
Customer Relationships?
Are your Customer Success Teams working on the right accounts & relationships?
With early and consistent customer communication
analysis, Staircase clarifies what is going well and
what needs attention. We bring to light the
information you need in order to retain customers,
build more meaningful human connections and grow
your business.
Can you really keep up with
thousands of customer engagements?
24×7 Monitor-analyze-act
Ready to step up your game
with Relationship Intelligence?
Customer Relationship Intelligence
Harness the power of AI for unprecedented visibility
and insight into customer relationships.
communications, you and your teams can avoid
pitfalls and improve your customer relationships.
Problem
CS Platforms
We invented new, cutting-edge CS
Our revolutionary tools highlight missed opportunities,
neglected customers and situations where intervention is
needed. This proactive approach enables teams to manage customer relationships efficiently, meaningfully and intelligently.
Relationships are the key to
retention and growth
Staircase analyzes and alerts on relationship-based issues, red flags and missed opportunities.
Success, CRM and AI software development, Staircase
delivers cutting edge, intuitive tools so you can
understand and act on key information about the most
crucial part of your business — your relationships.
Product & relationships
are the key to NRR
Your relationships are meaningful. Use it more intelligently.
Modern business is overloaded with a constant barrage of communication. It’s impossible to organize, analyze, and
understand on your own. Don’t let this affect the quality of
your customer interactions, or your bottom line.
Our team has been hand-picked to create the most
advanced, intuitive software to scale your ability to manage relationships and enable your business to thrive.
BLOG
Customer Sentiment Analysis: What’s It All About and Why Do You Need It Today
Uncovering customer perception and decision making is one of the biggest challenges online business owners
Customer Relationship Score: The Missing Piece of Relationship Analytics
The Customer Relationship Score, a relatively new concept now being adopted by mature CS teams,
Navigating Success with the North Star Metric
The North Star Metric is an important reference pointer that’s predictive of a company’s long-term