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Leverage Customer Analytics and Intelligence to predict churn and generate higher NRR.
Trusted by Global CS teams who use Staircase AI to turn customer insights into revenue and growth
Staircase AI connects directly with your communication sources - email, tickets, slack, calls, or any other channel you wish to analyze, removing CRM dependence.
Staircase AI automatically turns customer signals into churn risks and growth opportunities, health and sentiment scores, and more.
Our AI-Responder™ knows your customers well. Let it help you act proactively, so all you need is to do is skim and hit the “Send” button!
Staircase AI is the only platform that reveals the potential question in accounts.
Staircase AI helps customer-facing teams give and get more value, with zero work, in minutes. Optimize your customer journey with AI-powered scores, insights, and alerts, impossible to track with the naked eye.
We integrate with the most popular tools you already use, to fit AI seamlessly into your workflow.
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Ido Medan David
I was pleasantly surprised with Staircase AI’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.
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Staircase is saving 25% of our CSMs working time. They can now get ahead of customer performance and detect at-risk accounts.
I was pleasantly surprised with Staircase’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.
Ido David Medan
We gain complete visibility into customer touch points, sentiment, and real-time status with Staircase AI, without worrying about constant recording and feedback loops.
Staircase AI is the only platform that reveals the growth potential of our customer accounts.
Staircase AI gave us a level of transparency that we didn't have before. We used to rely on our AMs to alert on unhappy customers, often too late. Now we can proactively prevent situations from escalating.
We used to have a lack in visibility into customer accounts. With Staircase AI we have a clear high level view of our accounts.