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You can’t analyze millions of signals, but AI can. Sit back while our AI automagically scans your customers’ emails, tickets, slack messages, and all other customer signals.
Staircase AI is not ChatGPT. It’s your Customer Success expert matter uncovering customer behavior that drives revenue retention. You can start using our out-of-the-box actions and insights tomorrow.
We don’t collect your customer data from the CRM nor rely on manual input. We collect data straight from the source, getting you from 10% visibility to 95%. You don't need to maintain Staircase AI, It’s completely hands-free.
*compared to rule-based health scoring systems
*based on Staircase AI data
Leverage an AI-based approach to track your accounts' real-time status, without questioning the data you see.
Our AI churn prediction scores™ detects customer risks based on your accounts’ historical data.
Staircase AI brings unprecedented accuracy to your teams’ performance analysis: efficiency scores, time spent on accounts, true costs per account, and more.
AI summaries for the account, calls and meetings, with lowlights, highlights, issues and action items.
Use Slack or email alerts to turn Staircase AI insights and data into real time actions for your team or executive management.
Your personal churn analysis analyzer - Staircase AI brings you the full story of why customers churned, in real time.
AI-powered health score, objectively measuring customer sentiment, real-time risks, stakeholder changes, and more crucial events impacting your customers' health.
Define, track and enforce your stakeholder engagement goals. Staircase AI maps your stakeholders, identifies new ones, and alerts on the constant changes.
Easily manage your accounts strategically by using a real-time customer journey, including stages, scores trends, and more.
Use our AI-powered network analysis technology to navigate your sales teams to the best relationships.
Use our AI-powered alerts to spot expansion opportunities through new advocates, positive customer moments, and topics.
Build your expansion strategy on accounts by easily knowing it from head-to-toe using a real-time customer journey, including stages, scores trends, and more.
Health, sentiment, churns scores - all without a single manual action. Time to measure sentiment objectively, track real-time risks, stakeholder changes, and more.
Emails, tickets, calls, chats, and more - Staircase AI unlocks unprecedented access to your VoC.
Staircase AI doesn't just score your accounts' health, but stakeholders' health too. Use this to generate advocates list in a click.
Replace NPS with sentiment scores analyzed on 100% of customers. Use sentiment analysis on accounts, individuals and topics.
Collect all customer signals automatically with AI technology, including stages, score trends, stakeholder changes, account events, and more.
Health, sentiment, churn, engagement scores - all without a single manual action.
Instead of reading through the entire account, use AI summaries to learn and strategize your next expansion deal.
Get Staircase AI’s powerful data in any platform, to easily Leverage AI to improve efficiency, prioritize and trigger the right actions, at the right time.
Product analytics and BI are great, but you’re missing the relationships component in your KPIs.
Once you have the full analytics picture, use it to trigger the right playbooks, prioritize tasks, and improve your customer experience.
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Churn prediction is all about getting the right signals.
