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Leverage AI to make more time for strategic work with your accounts.
Staircase AI analyzes all customer communications and alerts on stakeholder KPIs, negative health trends within your book of business, and more.
Trusted by Global CS teams who use Staircase AI to gain human insights from customer communications
Free your time to get more strategic with your accounts, rather than constantly tackle recording tasks and reporting.
Staircase AI automatically generates customer sentiment, engagement and relationship scores, and crafts all your communication on a real-time customer journey.
You know what happens when you lose a champion and it’s already too late... With Staircase AI you can define your stakeholder engagement goals, and continuously track and enforce those KPIs. It maps your stakeholders, identifies new ones, and alerts on the constant changes.
“When did you last speak?”, “Who’s your champion?”, “What’s the account’s status?”.
Does that sound familiar?
Staircase AI helps you generate live customer journey reports, live status reports, and relationship heatmaps - with zero efforts on your side.
The missing piece in your health score hides within the conversations.
Staircase AI analyzes all your communications and unlocks customers’ true health.
Do you really know your customers?
Product analytics and BI are great, but
it's missing the relationships component. Staircase AI integrates & analyzes communications from emails, chats, calls, tickets, and more.
Once you have the full analytics picture, Staircase AI helps you proactively act and improve your customer experience.
CRM and task management
CRM and automation
SVP Sales & Partnerships,
Staircase AI saves
25% of our
CSMs working time.
Based on G2 Ratings
Staircase is saving 25% of our CSMs working time. They can now get ahead of customer performance and detect at-risk accounts.
I was pleasantly surprised with Staircase’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.
Ido David Medan
We gain complete visibility into customer touch points, sentiment, and real-time status with Staircase AI, without worrying about constant recording and feedback loops.
Staircase AI is the only platform that helps reveal the potential question in accounts. It’s the fastest in escalating risks and supports uncovering new growth opportunities.