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With a growing number of accounts and countless interactions, old methods for measuring your team's performance fall short. The problem is clear: accessing the data is impossible. Staircase AI connects directly to the source, removing data barriers to insights.
Trusted by Global CS teams who use Staircase AI to grow and retain their customers
Staircase AI accesses all your communication sources, and brings unprecedented accuracy to your teams’ performance analysis - efficiency scores, time spent on accounts, true costs per account, response times and more.
How much time could you save, and how much focus-time would you earn without needing to summarize every meeting? Staircase AI not only summarizes calls, but provides lowlights and highlights, issues and action items from the call.
Leverage an AI-based approach to measure customer sentiment objectively, track real-time risks, stakeholder changes, and crucial events in your customer journey.
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Staircase AI's Sentiment Scores work smoothly.
Based on 31 G2 Ratings