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Discover happy or engaged customers, and learn about the relationships that can lead to your next expansion deal. All that, without asking for any kind of feedback.
Trusted by Global CS teams who use Staircase AI to gain human insights from customer communications.
Are you used to asking which accounts are likely to expand in weekly meetings? Stop questioning your team and leverage AI to uncover which customers are happy and engaged now. Staircase AI analyzes all customer-vendor communications so you don't need ask feedback from customers or CS teams.
Staircase AI’s relationship heatmap technology uncovers the strength of your relationships with customers and helps you track the stakeholders that will increase your chances for growth.
Staircase AI helps imrpove cross-deparment collaboration - see customers’ real-time journey including signals such as stakeholder changes, lifecycle stages, sentiment and more to help make the right expansion outreach decisions.
We integrate with the most popular tools you already use, to fit AI seamlessly into your workflow.
Communication Channels
CRM and task management
Product analytics
Video calls
CRM and automation
Support platform
Head of Customer Success, Stoke by Fiverr
The only platform that reveals the potential question in accounts.
Based on G2 Ratings
Staircase is saving 25% of our CSMs working time. They can now get ahead of customer performance and detect at-risk accounts.
Rich Fatigate
I was pleasantly surprised with Staircase’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.
Ido David Medan
We gain complete visibility into customer touch points, sentiment, and real-time status with Staircase AI, without worrying about constant recording and feedback loops.
Ran Goldstein
Staircase AI is the only platform that helps reveal the potential question in accounts. It’s the fastest in escalating risks and supports uncovering new growth opportunities.
Eran Burns
