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Over 70% of leaders feel their Customer Health Score is inaccurate. Do you feel the same? Leverage AI-Powered Scores to tell the true story of your customers’ experience.
Trusted by Global CS teams who use Staircase AI to grow and retain their customers
Generate AI-powered sentiment, engagement, and health scores of your customers - entirely automatically.
Staircase AI helps you analyze 100% of your customers feedback. A true alternative to NPS for post-sales teams.
Staircase AI connects directly with your communication sources, removing the dependency in CRM perfection. We Analyze customer emails, calls, tickets, meetings and more, without depending on CS or customer feedback.
Customers send signals all the time, but we’re either too busy or optimistic to detect them.
Leverage an AI-based approach to score your customer relationships and focus on what needs attention. Staircase AI helps measure sentiment objectively, track real-time risks, stakeholder changes, and crucial events in your customer journey.
Director of Customer Success,
Staircase AI's Sentiment Scores work smoothly.
Based on G2 Ratings
Staircase is saving 25% of our CSMs working time. They can now get ahead of customer performance and detect at-risk accounts.
I was pleasantly surprised with Staircase’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.
Ido David Medan
We gain complete visibility into customer touch points, sentiment, and real-time status with Staircase AI, without worrying about constant recording and feedback loops.
Staircase AI is the only platform that helps reveal the potential question in accounts. It’s the fastest in escalating risks and supports uncovering new growth opportunities.