Uncover churn risks and growth opportunities, automagically.

Leverage AI to feel the pulse of your customers churn signals, and identify growth opportunities. 
All that, without asking for any kind of feedback.

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Trusted by Global CS teams who use Staircase AI to gain human insights from customer communications

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Leverage AI to generate your accounts’ true health score

Generate AI-powered sentiment, engagement, and health scores of your customers - entirely automatically. Staircase AI helps you analyze 100% of your customers feedback. A true alternative to NPS for post-sales teams.

Get real time visibility on churn risks and opportunities

Customers send signals all the time, but we’re either too busy or too optimistic to notice. Leverage an AI-based approach to measure customer sentiment objectively, track real-time risks, stakeholder changes, and crucial events in your customer journey.

Be on top of your
Stakeholder KPIs

You know what happens when you lose a champion and it’s already too late... With Staircase AI you can define your stakeholder engagement goals, and continuously track and enforce those KPIs. It maps your stakeholders, identifies new ones, and alerts on the constant changes.

How Customer Analytics fits into
my tech stack?

The missing piece in your health score hides within the conversations.
 Staircase AI analyzes all your communications and unlocks customers’ true health.

Analytics layer

Do you really know your customers? Product analytics and BI are great, but 
it's missing the relationships component. Staircase AI integrates & analyzes communications from emails, chats, calls, tickets, and more.

Operational layer

Once you have the full analytics picture, Staircase AI helps you proactively act and improve your customer experience.


Communication Channels


CRM and task management


Product analytics


Communication Channels


Video calls


CRM and automation


CRM and task management


Communication Channels


Product analytics


Support platform


Product analytics

Google Cloud

Product analytics

MS teams

Communication Channels


Video calls


CRM and task management

Google Cloud

Product analytics

MS teams

Communication Channels


Free your team to build relationships,
instead of maintaining tools


  • Listening to long calls
  • Rule based prioritization
  • Guessing customers’ feelings
  • Subjective scoring
  • Getting very few NPS responses
  • Manual recording


Staircase AI webinars

Save 20% of
Your Churn.

Save Your
CSMs 4 Hours
Every Week.

Get 100% Customers Feedback.

Get the Success Story

Rich Fatigate

SVP Sales & Partnerships,
Launch Potato

Get Case Study

Staircase AI saves
25% of our
CSMs working time.

Get Case Study

Based on G2 Ratings

Here’s what our customers say

Staircase is saving 25% of our CSMs working time. They can now get ahead of customer performance and detect at-risk accounts.

Rich Fatigate - Launch Potato

Rich Fatigate

SVP Sales & partnerships

I was pleasantly surprised with Staircase’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.

Ido david medan, Syte - headshot

Ido David Medan

Director of Customer Success

We gain complete visibility into customer touch points, sentiment, and real-time status with Staircase AI, without worrying about constant recording and feedback loops.

Ran Goldshtein - Dealhub

Ran Goldstein

Chief Customer Officer

Staircase AI is the only platform that helps reveal the potential question in accounts. It’s the fastest in escalating risks and supports uncovering new growth opportunities.

Eran Burns Stoke

Eran Burns

Head of Customer Success