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Leverage AI to feel the pulse of your customers churn signals, and identify growth opportunities.
All that, without asking for any kind of feedback.
Trusted by Global CS teams who use Staircase AI to gain human insights from customer communications
Generate AI-powered sentiment, engagement, and health scores of your customers - entirely automatically.
Staircase AI helps you analyze 100% of your customers feedback. A true alternative to NPS for post-sales teams.
Customers send signals all the time, but we’re either too busy or too optimistic to notice.
Leverage an AI-based approach to measure customer sentiment objectively, track real-time risks, stakeholder changes, and crucial events in your customer journey.
You know what happens when you lose a champion and it’s already too late... With Staircase AI you can define your stakeholder engagement goals, and continuously track and enforce those KPIs. It maps your stakeholders, identifies new ones, and alerts on the constant changes.
The missing piece in your health score hides within the conversations.
Staircase AI analyzes all your communications and unlocks customers’ true health.
Do you really know your customers?
Product analytics and BI are great, but
it's missing the relationships component. Staircase AI integrates & analyzes communications from emails, chats, calls, tickets, and more.
Once you have the full analytics picture, Staircase AI helps you proactively act and improve your customer experience.
CRM and task management
CRM and automation
SVP Sales & Partnerships,
Staircase AI saves
25% of our
CSMs working time.
Based on G2 Ratings
Staircase is saving 25% of our CSMs working time. They can now get ahead of customer performance and detect at-risk accounts.
I was pleasantly surprised with Staircase’s sentiment score, something that’s always been impossible to track at scale. It helps us to get a birds eye view of our entire customer base.
Ido David Medan
We gain complete visibility into customer touch points, sentiment, and real-time status with Staircase AI, without worrying about constant recording and feedback loops.
Staircase AI is the only platform that helps reveal the potential question in accounts. It’s the fastest in escalating risks and supports uncovering new growth opportunities.