Staircase has been acquired by Gainsight! Read More on Gainsight's Latest Acquisition
background

Uncover churn risks and growth opportunities, automagically.

Leverage AI to feel the pulse of your customers churn signals, and identify growth opportunities. All that, without asking for any kind of feedback.

Get a Free Churn Analysis Report

Trusted by Global CS teams who use Staircase AI to gain human insights from customer communications

Staircase AI Summer g2 reviews
  • Oktopost - Staircase AI customer
  • Building engines logo
background background

Leverage AI to generate your accounts’ true health score

Generate AI-powered sentiment, engagement, and health scores of your customers - entirely automatically. Staircase AI helps you analyze 100% of your customers feedback. A true alternative to NPS for post-sales teams.

Get real time visibility on churn risks and opportunities

Customers send signals all the time, but we’re either too busy or too optimistic to notice. Leverage an AI-based approach to measure customer sentiment objectively, track real-time risks, stakeholder changes, and crucial events in your customer journey.

Be on top of your
Stakeholder KPIs
automagically

You know what happens when you lose a champion and it’s already too late... With Staircase AI you can define your stakeholder engagement goals, and continuously track and enforce those KPIs. It maps your stakeholders, identifies new ones, and alerts on the constant changes.

How Customer Analytics fits into
my tech stack?

The missing piece in your health score hides within the conversations. Staircase AI analyzes all your communications and unlocks your customers’ true health.

Analytics layer

Do you really know your customers? Product analytics and BI are great, but it's missing the relationships component. Staircase AI integrates & analyzes communications from emails, chats, calls, tickets, and more.

Operational layer

Once you have the full analytics picture, Staircase AI helps you proactively act and improve your customer experience.

Gmail

Communication Channels

Monday

CRM and task management

Intercom

Product analytics

Slack

Communication Channels

Zoom

Video calls

Hubspot

CRM and automation

Salesforce

CRM and task management

Outlook

Communication Channels

Mixpanel

Product analytics

Zendesk

Support platform

S3

Product analytics

Google Cloud

Product analytics

MS teams

Communication Channels

Zoom

Video calls

Salesforce

CRM and task management

Google Cloud

Product analytics

MS teams

Communication Channels

bg-5

Free your team to build relationships,
instead of maintaining tools

Before

  • Listening to long calls
  • Rule based prioritization
  • Guessing customers’ feelings
  • Subjective scoring
  • Getting very few NPS responses
  • Manual recording

After

Staircase AI webinars

Save 20% of
Your Churn.

Save Your
CSMs 4 Hours
Every Week.

Get 100% Customers Feedback.

Get the Success Story

Rich Fatigate

SVP Sales & Partnerships,
Launch Potato

Get Case Study

Staircase AI saves
25% of our
CSMs working time.

Get Case Study
4.9

Based on 31 G2 Ratings

Here’s what our customers say