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The Customer Success Blog

Stories, best practices and thought leadership to inspire you
towards your next success.

Featured Scaling customer success
Growth & retention

Rough Economic Waters: Scaling Customer Success in 2023

Sivan Michaeli-Roimi
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A B2B SaaS Guide for Customers Churn Prevention During a Recession
Best practices 15 min read
A B2B SaaS Guide for Customer Churn Prevention 
Kate Neal Jan 09, 2023
How to reduce customer churn
Best practices 7 min read
How to Reduce Customer Churn: Top 5 Causes & Best Practices
Sivan Michaeli-Roimi Jan 05, 2023
Blog 2 min read
Staircase AI is Now SOC 2 Compliant!
Sivan Michaeli-Roimi Dec 28, 2022
Growth & retention 7 min read
Top 13 Customer Success Conferences to Attend in 2023
Sivan Michaeli-Roimi Dec 22, 2022
Thought leadership 5 min read
Why I founded Staircase AI: Using Customer Intelligence for B2B Growth
Ori Entis Dec 18, 2022
Tested Positive: Post-Sales Sentiment Analysis
Thought leadership 5 min read
Tested Positive: Post-Sales Sentiment Analysis
Lior Harel Nov 29, 2022
top advocacy tools 2022
Best practices 7 min read
Top 5 Customer Advocacy Tools for 2023
Sivan Michaeli-Roimi Nov 15, 2022
Top tools 7 min read
Understanding Customer Journey Mapping Tools
Sivan Michaeli-Roimi Oct 26, 2022
Top tools 8 min read
Top Customer Feedback Tools You Must Consider for 2023
Sivan Michaeli-Roimi Oct 11, 2022
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