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The Customer Success Blog

Stories, best practices and thought leadership to inspire you
towards your next success.

Featured
Best practices

How to Conduct Effective Quarterly Business Reviews, QBRs

Michay Kalika
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Growth & retention 7 min read
All You Need to Know About Customer Retention Management
Michay Kalika Jan 02, 2024
Growth & retention 10 min read
Top 18 Customer Success Conferences to Attend in 2024
Ori Entis Nov 16, 2023
Top tools 10 min read
Top 10 Customer Success Tools for the Productive CSM
Ori Entis Jun 25, 2023
Growth & retention 10 min read
Rough Economic Waters: Optimizing Customer Success Team Structures
Ori Entis Mar 15, 2023
NPS Formula
Best practices 9 min read
The NPS Formula: The Case For and Against
Ori Entis Feb 20, 2023
Scaling Customer Success
Best practices 12 min read
Do More with Less: Best Practices for Scaling Customer Success in B2B SaaS
Ori Entis Feb 07, 2023
Blog 2 min read
Staircase AI is Now SOC 2 Compliant!
Ori Entis Dec 28, 2022
Thought leadership 5 min read
Why I founded Staircase AI: Using Customer Intelligence for B2B Growth
Ori Entis Dec 18, 2022
Top tools 8 min read
Top Customer Feedback Tools You Must Consider for 2023
Ori Entis Oct 11, 2022
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