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Category Archives: Thought leadership

Featured Scaling customer success
Growth & retention

Rough Economic Waters: Optimizing Customer Success Team Structures

Sivan Michaeli-Roimi
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Thought leadership 5 min read
Why I founded Staircase AI: Using Customer Intelligence for B2B Growth
Ori Entis Dec 18, 2022
Tested Positive: Post-Sales Sentiment Analysis
Thought leadership 5 min read
Tested Positive: Post-Sales Sentiment Analysis
Lior Harel Nov 29, 2022
Thought leadership 7 min read
A Data-Driven Approach to Balancing Your CS Team Workload
Sivan Michaeli-Roimi Sep 27, 2022
Customer journey saas blog
Growth & retention 8 min read
Demystifying The SaaS Customer Journey
Sivan Michaeli-Roimi Jul 21, 2022
Top cs leaders to follow
Thought leadership 9 min read
Top Customer Success Voices to Follow on Social Media in 2022
Sivan Michaeli-Roimi Jun 30, 2022
Evolution of customer success
Thought leadership 8 min read
The Evolution of Customer Success Tools: From CRMs to AI
Sivan Michaeli-Roimi Mar 09, 2022
How AI can Improve Customer Experience
Thought leadership 6 min read
How AI can Improve Customer Experience and NRR
Sivan Michaeli-Roimi Feb 24, 2022
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