Top 18 Customer Success Conferences to Attend in 2024

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    The holiday season is upon us, but customer success is always on our minds. As we wrap up another hectic year and start returning to the pre-pandemic offline grind, it’s time to start looking into post-sales events coming up in 2024. Here are the top 18 customer success conferences that should be on your shortlist. 

    Mark Your Calendar: Top 18 Customer Success Conferences

    1. CX Live: Voice of the Customer

    Online Event, 20-21 February 
    Participation Fee: Free

    The CX Live Event aims to enhance customer satisfaction and loyalty by understanding and meeting customer needs. Designed for senior CX decision-makers, the event will showcase tools and techniques for collecting customer feedback, feedback integration, and sentiment analysis. Furthermore, you’ll learn what to actually do with these actionable insights.

    Past speakers have included Muss Haq, Strategic Customer Insight Leader at TSB Bank and Joe Goldberg, Brand Strategy Lead at Santander. That’s not all. Registration for this online CS event is completely free of charge.

    2. X4 Summit (Qualtrics)

    Salt Palace Convention Center, Salt Lake City, 01-03 May 
    Participation Fee: SUMMIT PASS + XM BASECAMP LIVE$2098 (EARLY BIRD), SUMMIT PASS$1399 (Early bird)

    Last year, the X4 Summit, powered by one of the leading customer experience vendors, made a triumphant return after a two-year hiatus. It attracted over 10,000 attendees, featured eight visionary keynote speakers, and showcased 80+ customer-led case studies. Notably, actor and entrepreneur Ryan Reynolds delivered a headline keynote on the importance of creating authentic human connections in business.

    The event also included customer-led success stories, networking opportunities, and hands-on training. Among the notable speakers were Rob Swain, Global COO at KFC, Aarthi Murali, Chief COO at M&T Bank, and Shannon Costigan, Head of Leadership at BMO, who shared their insights and experiences.

    3. Adobe Summit

    Las Vegas and Virtual, 26-28 March 
    Participation Fee: $2,095 (Full price), $1,795 (Early bird)

    The 2024 Adobe Summit conference is designed to expand your skill set, spark inspiration, and build connections, with 200+ in-person sessions and hands-on labs across 11 tracks. The summit will feature speakers like Ed Bastian(CEO, Delta), and Mary Barra (CEO, GM).

    While this year’s speakers have not yet been finalized, it’s just enough to look at the 2023 lineup to get excited – Dave Ricks (CEO, Eli Lilly and Company), Lisa Su (CEO, AMD), and Greg Hoffman (Former CMO, Nike) to name a few.

    4. TSIA World Interact

    Orlando World Center Marriott, 6-8 May 
    Participation Fee: Starts at $1,397

    TSIA World Interact is the tech industry conference that focuses on solutions to the toughest challenges facing technology solution providers. Featuring 100+ sessions delivering industry-validated data and insights, the event hosts a number of tech leaders and professionals from companies across the globe. TSIA member companies include Informatica, Microsoft, Cisco Systems, and Google.

    Tracks will include Innovation in Customer Success, Data & Analytics, Diversity Equity & Inclusion, Service Offer Management, and more. You’ll also get to experience the virtual InteractZone to meet the TSIA partner ecosystem.

    5. Customer Success Festival (CS Collective)

    Multiple global events roadshow, starting in Amsterdam in May, and continues all through 2024, ending in San Francisco. Check out all events here.
    Participation Fee: $895 (Single), $795/member (Groups of over 3 people)

    The Customer Success Festival is essentially a world tour that will combine dozens of speakers, thousands of attendees, and hundreds of companies for non-stop networking, knowledge-sharing, keynotes, roundtables, and more. Nearly 85% of attendees are Senior Management professionals, which means that you’ll get direct access to success champions with proven track records. 

    Stay tuned for the speaker lists for the fall events, but the NYC event will feature speakers like Nikolai Chowdhury, Regional VP of Customer Success at Salesforce and Alan Olegario, Customer Success Account Director at Microsoft. The Las Vegas edition will showcase influencers Christina Wold, VP Global SMB Client Success at SAP Concur and Rovilyn Oblea, Head of Customer Success at J.P. Morgan.

    6. Customer Experience Strategies Summit

    Toronto, Canada, 14-15 May
    Participation Fee: $2,295 (In-Person Access), $1,695 (Virtual Access)

    CSX 24 is one of the most anticipated customer experience conferences today and we must admit that we share the same sentiment. This is the 13th edition of this long-running series and extra focus will be put on AI-powered solutions this time.  Other key topic points will include contactless CX and multichannel customer connections, both extremely crucial to achieving sustainable growth today.

    Besides the numerous networking opportunities, David Thomson, VP, Managing Director at NFL, Andrew Go, SVP, Chief Digital and Data Officer at Staples, and David Williams, AVP Automation, will be amongst the speakers at the event. 

    7. Customer Engagement Transformation Conference

    The Brewery, London, 12 June
    Participation Fee: £295+VAT (Single), Discounts available for teams

    If you are looking for world-class case studies and networking opportunities with industry experts, this conference is the perfect choice. The one-day event will see round table sessions, case study presentations, live events, 1-2-1 meetings, and 20 world-class speakers on trending topics, and arm you with the tools, techniques, and insights to create successful long-term customer engagement strategies.

    Top streams this time will include Transforming Customer Engagement, Leveraging Data and Insights, Creating a Customer-Centric Culture, and Strategies to Enhance the Customer Journey. and our favorite topic – AI in Customer Experience.

    8. CX Ecosystem

    Nashville, TN, 15-17 July 
    Participation Fee: $2240 (Complete series) , $1795 (Sessions only)

    The CX Ecosystem will be an interactive event with top-level customer experience, customer engagement, and marketing executives. The event will be 80% interactive, with powerpoint-free zones, out-of-the-box networking, and best-in-class Net Promoter Scores (NPS). More than 75% of the attendees are director-level customer experience professionals. Previous participants include 3M, ADP, Pfizer, and more.

    The proceeding will kick off with a sponsor workshop and a Leadership Councils Mixer with a Critical Issue Roundtable. Other tracks include Do You Know What Your Customers Value Most? and 5 Components of Extraordinary Teams.

    9. NGCX

    The Westin Copley Place, Boston, MA, 15-16 July
    Participation Fee: TBD

    he conference featured keynotes covering a range of industries, including retail, finance, healthcare, hospitality, and B2B. It successfully brought together senior-level decision-makers from top brands like Adobe, Sephora, Sprint, Verizon, Walgreens, and Microsoft.

    76% of the event attendees are from post-sales and marketing circles, with almost 50% serving in leadership and management roles. This simply means that networking at NGCX is almost guaranteed to bring you results.

    10. TSIA World Envision

    Las Vegas, 21-23 October 
    Participation Fee: TBD

    TSIA World Envision is a globally-acknowledged event that showcases the brightest minds and recognized influencers the industry has to offer today. CS executives looking to create a silo-busting culture with improved efficiency for the growth of annual recurring revenue must have it on their shortlists. Creating unified and scalable organizations is now a necessity to achieve sustainable growth.

    11. Digital Customer Experience Summit

    Toronto, 5-6 November 
    Participation Fee: TBD

    One of the largest digital customer experience events is cruising into its 11th year, bringing together Directors, VPs, and CXOs from a broad spectrum of organizations and industries. Pro tip – Just “fill your funnel” with past attendees.

    Last year’s event featured an impressive lineup of speakers including Aric Zion, CEO of Zion & Zion; Markus Sturm, SVP of Digital Loyalty at Tim Hortons; Johnny Russo, Chief Digital Officer at Lamour; and Chris Chan, Customer Success Director at InMoment. In addition, attendees had the opportunity to connect with over 400 CX executives from prominent companies like Bell, Zappos, Adidas, AT&T, and Nestlé Canada, which provided a significant boost to their digital transformation journeys.

    12. Big RYG (ChurnZero)

    Washington DC, 4-5 October
    Participation Fee: $1,200 (General Access), $1,300 (With Customer Training Day)

    Powered by ChurnZero and frequented by leading post-sales influencers, Big RYG events are seen by many CS leaders as must-attend ones. The 2022 event was a huge success as expected, with Rahul Jain from Pendo,Sandi Lin from SkillJar, and Jason Lemkin from SaaStr strutting their CS stuff. This year’s edition should be promising as well with promising talks and plenty of networking opportunities..

    Arch Shetty, Head of Customer Success at Asana, will be amongst the speakers in this year’s edition. CX Specialist Yanique Grant and Jim VandeHai, Co-Founder and CEO at Axios, will also be sharing their thoughts.

    13. Customer Engagement Summit

    London, 28 November
    Participation Fee: Contact Organizers to get Price Quote

    The Customer Engagement Summit will be one of the biggest customer experience conferences to wrap up the year and is a great option for CS and sales executives alike. We all know by now that the voice of the customer is of utmost importance. The attendees will get access to the latest and greatest techniques to tap into this voice. Customer engagement will also be in the spotlight this time around.

    In addition to the networking opportunities, last year’s event featured a hilarious live comedy program with Dom Joly. Attendees also had access to multiple topic streams, including ‘The Future of CX’, ‘CX Strategies for the Customer Journey’, and ‘Artificial Intelligence’, among others.

    TBD to put on your list:

    Here are 5 major customer success conferences that are yet to be finalized.

    14. Pulse

    San Francisco Marriott Marquis, San Francisco, Date: TBD
    Participation Fee: $986 (Super early bird)

    Pulse has established itself as one of the largest gatherings for customer success, product, and community professionals, known for being software’s preeminent conference on durable growth. Over the past nine years, it has seen attendance from over 25,500 professionals spanning six continents. In its previous editions, Pulse has featured esteemed speakers such as Aaron Levie, CEO of Box; Yamini Rangan, CEO of HubSpot; along with renowned authors and thought leaders like Nir Eyal and Geoffrey Moore.

    Speaker submissions are being processed and we don’t expect anything but the very best the CS space has to offer this time around. In the meanwhile, you can check out the Pulse 2022 recording to tickle your CS buds.

    15. The Customer Summit

    Tel Aviv, Israel, Date: TBD
    Participation Fee: Varies

    Last year’s Customer Summit was Israel’s premier event for customer success and customer experience, boasting a long and impressive roster of speakers. Highlights included Ziv Peled, Chief Customer Officer at AppsFlyer; Varda Tirosh, Chief Customer Officer at Optimove; and Asaff Zamir, COO at Zencity. The edition also featured the much-admired Irit Eizips, CEO at CSM Practice, as one of the key speakers.

    You get served the main dishes at the get-go, with 5 simultaneous tracks being lashed out by the top experts. Just pick what’s most relevant to your use case and absorb exclusive information, while also networking with your peers.

    16. The Customer Conference

    Location & Date: TBD
    Participation Fee: TBD

    The Customer Conference is a often frequented CS event for B2B and also non-tech companies that inspires and educates CS executives, CS professionals, CSMs, evangelists, and other post-sales professionals. It’s also a great place for SaaS professionals and executives to meet, make new connections, and discuss where customer success is going in 2024 and beyond.

    At the moment, no details about the 2024 event are available.

    17. CS100 Summit

    Utah, Date: TBD
    Participation Fee: TBD

    The 5th edition of the CS100 Summit (2023) was held at the amazing Sundance Mountain Resort in Utah and featured speakers from The Job Doctor, Qualtrics, ClientSuccess, ChurnRX, Loom and more. This customer success conference brought together top leaders and post-sales professionals to network, listen to talks, and get inspired. The 2024 event is yet to be announced, but we expect it to be equally amazing.

    18. Customer Success Summit (Totango)

    California, Date TBD
    Participation Fee: TBD

    Totango is a strong player in the customer success event space, with its Customer Success Summit attracting globally recognized speakers, influencers, and experts. The 2023 installment was no exception, with over 30 talks by professionals from ESG, Extreme Networks, Waystar, Higher Logic, The Success League, and more. You can check out all session recordings from the last edition while you wait for the 2024 announcement.

    CS is All About Learning

    Customer success is evolving exponentially. Participating in one or more of the aforementioned events should help you absorb new information, connect with potential customers, and establish new partnerships with peers. Needless to say, brand awareness is also something you can build and improve. See you around!

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