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The Customer Success Blog

Stories, best practices and thought leadership to inspire you
towards your next success.

Featured Scaling customer success
Growth & retention

Rough Economic Waters: Optimizing Customer Success Team Structures

Sivan Michaeli-Roimi
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top advocacy tools 2022
Best practices 7 min read
Top 5 Customer Advocacy Tools for 2023
Sivan Michaeli-Roimi Nov 15, 2022
Top tools 7 min read
Understanding Customer Journey Mapping Tools
Sivan Michaeli-Roimi Oct 26, 2022
Top tools 8 min read
Top Customer Feedback Tools You Must Consider for 2023
Sivan Michaeli-Roimi Oct 11, 2022
Thought leadership 7 min read
A Data-Driven Approach to Balancing Your CS Team Workload
Sivan Michaeli-Roimi Sep 27, 2022
Top tools 8 min read
Top 8 Customer Success Software Tools in 2022
Sivan Michaeli-Roimi Sep 21, 2022
customer adoption
Growth & retention 7 min read
Customer Adoption: What It Is & How to Improve It
Sivan Michaeli-Roimi Sep 08, 2022
churn analysis
Growth & retention 8 min read
The Ins and Outs of Churn Analysis
Ori Entis Aug 18, 2022
Churn rate vs retention rate
Growth & retention 6 min read
Churn Rate vs Retention Rate: CSMetrics Showdown
Sivan Michaeli-Roimi Aug 11, 2022
Best practices 8 min read
How to Effectively Build Your Modern CS Tech Stack
Sivan Michaeli-Roimi Aug 04, 2022
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