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The Customer Success Blog

Stories, best practices and thought leadership to inspire you
towards your next success.

Featured top advocacy tools 2022
Best practices

Top 5 Customer Advocacy Tools for 2023

Sivan Michaeli-Roimi
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Top tools for the productive CSM
Top tools 8 min read
Top 10 Customer Success Tools for the Productive CSM
Sivan Michaeli-Roimi Jul 28, 2022
Customer journey saas blog
Growth & retention 8 min read
Demystifying The SaaS Customer Journey
Sivan Michaeli-Roimi Jul 21, 2022
Customer journey management
Growth & retention 9 min read
Customer Journey Management: Empowering CS Operations
Sivan Michaeli-Roimi Jul 07, 2022
Top cs leaders to follow
Thought leadership 9 min read
Top Customer Success Voices to Follow on Social Media in 2022
Sivan Michaeli-Roimi Jun 30, 2022
Relationship score
Growth & retention 8 min read
Customer Relationship Score: The Missing Piece of Relationship Analytics
Kate Neal May 05, 2022
Customer churn rate
Growth & retention 6 min read
Customer Churn Rate: Explained
Kate Neal Apr 21, 2022
Customer success strategy
Growth & retention 6 min read
Customer Success Strategy: Identifying the Blind Spots
Kate Neal Mar 24, 2022
saas customer success
Best practices 6 min read
From One CSM to Another: 5 SaaS Customer Success Pro Tips
Kate Neal Mar 17, 2022
Evolution of customer success
Thought leadership 8 min read
The Evolution of Customer Success Tools: From CRMs to AI
Kate Neal Mar 09, 2022
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