Uncover churn risks and growth opportunities, automagically.

Leverage AI to feel the pulse of your customers churn signals, and identify growth opportunities. All that, without asking for any kind of feedback.

Get a Free Churn Analysis Report

Trusted by Global CS teams who use Staircase AI to gain human insights from customer communications

Leverage AI to generate your accounts’ true health score

Generate AI-powered sentiment, engagement, and health scores of your customers - entirely automatically. Staircase AI helps you analyze 100% of your customers feedback. A true alternative to NPS for post-sales teams.

Get real time visibility on churn risks and opportunities

Customers send signals all the time, but we’re either too busy or too optimistic to notice. Leverage an AI-based approach to measure customer sentiment objectively, track real-time risks, stakeholder changes, and crucial events in your customer journey.

Be on top of your
Stakeholder KPIs
automagically

You know what happens when you lose a champion and it’s already too late... With Staircase AI you can define your stakeholder engagement goals, and continuously track and enforce those KPIs. It maps your stakeholders, identifies new ones, and alerts on the constant changes.

How Customer Analytics fits into
my tech stack?

The missing piece in your health score hides within the conversations. Staircase AI analyzes all your communications and unlocks your customers’ true health.

Analytics layer

Do you really know your customers? Product analytics and BI are great, but it's missing the relationships component. Staircase AI integrates & analyzes communications from emails, chats, calls, tickets, and more.