Stop maintaining tools and focus on your customer relationships.

Leverage AI to make more time for strategic work with your accounts.
Staircase AI analyzes all customer communications and alerts on stakeholder KPIs, negative health trends within your book of business, and more.

Get a Free Churn Analysis Report

Trusted by Global CS teams who use Staircase AI to gain human insights from customer communications

Stop working for the tool,
leverage AI to offload manual recording.

Free your time to get more strategic with your accounts, rather than constantly tackle recording tasks and reporting. Staircase AI automatically generates customer sentiment, engagement and relationship scores, and crafts all your communication on a real-time customer journey.

Be on top of your Stakeholder KPIs, automagically.

You know what happens when you lose a champion and it’s already too late... With Staircase AI you can define your stakeholder engagement goals, and continuously track and enforce those KPIs. It maps your stakeholders, identifies new ones, and alerts on the constant changes.

Stop looking for data and start using AI-powered customer health signals.

“When did you last speak?”, “Who’s your champion?”, “What’s the account’s status?”. Does that sound familiar?
Staircase AI helps you generate live customer journey reports, live status reports, and relationship heatmaps - with zero efforts on your side.

How Customer Analytics fits into
my tech stack?

The missing piece in your health score hides within the conversations. Staircase AI analyzes all your communications and unlocks customers’ true health.

Analytics layer

Do you really know your customers? Product analytics and BI are great, but it's missing the relationships component. Staircase AI integrates & analyzes communications from emails, chats, calls, tickets, and more.