Our Product

Staircase delivers the next generation of AI-based technology for B2B companies looking to reduce churn and increase the quality of interactions. While there are several players in the product analytics space, there are no true relationship analytics tools for CS that provide analytics, data and analysis for service/CS team use cases.

Our unique tool enables visibility into hundreds of thousands of digital engagements, including Slack, email, chats, video transcripts, in-app communications.
Using advanced data and AI, these can be analyzed, predicted and monitored — creating invaluable opportunities to make
deeper human connections.

Staircase is purpose-built from the ground up with the latest cloud technologies and custom machine learning models.

Analytics

Understand engagement
volume, response times,
sentiment and topics.

Visibility

Gain insight into complex relationships, what is being discussed, who is communicating, and how often.

Efficiency

Prioritize key relationships and
eliminate manual work.

Action

Deliver data-driven action plans and opportunities for growth.

Proactivity

Uncover red flags, missed
opportunities, churn risks and earlywarning signals.

Reports

Share customer insights and team performance.

Easy to implement.
Easy to use.
A faster path to NRR

  • The ability to onboard and configure in minutes
  • Historical and present data analysis
  • No need for IT/Sys admin
  • Insights alerts