background

Your Customer
Success Subject
Matter Expert
on AI Autopilot

Transform Your Customer Revenue
With The Power Of AI

Analyze Millions of Customer Signals

You can’t analyze millions of signals, but AI can. Sit back while our AI automagically scans your customers’ emails, tickets, slack messages, and all other customer signals.

Our AI Understands Customers Like You

Staircase AI is not ChatGPT. It’s your Customer Success expert matter uncovering customer behavior that drives revenue retention. You can start using our out-of-the-box actions and insights tomorrow.

You Can’t Trust Manually Recorded Data

We don’t collect your customer data from the CRM nor rely on manual input. We collect data straight from the source, getting you from 10% visibility to 95%.
You don't need to maintain Staircase AI, It’s completely hands-free.

2.2M+

Communications
read monthly

90%+

accuracy in
sentiment
detection

86.2%+

more
accurate
health score

*compared to rule-based health scoring systems

-20%

drop in churn

*based on Staircase AI data

Built for Leaders
and Doers

Executive Dashboard

Leverage an AI-based approach to track your accounts' real-time status, without questioning the data you see.

Churn Prediction

Our AI churn prediction scores™ detects customer risks based on your accounts’ historical data.

Team Efficiency & Insights

Staircase AI brings unprecedented accuracy to your teams’ performance analysis: efficiency scores, time spent on accounts, true costs per account, and more.

AI Summaries

AI summaries for the account, calls and meetings, with lowlights, highlights, issues and action items.

Alerts & Notifications

Use Slack or email alerts to turn Staircase AI insights and data into real time actions for your team or executive management.

Churn Analysis

Your personal churn analysis analyzer - Staircase AI brings you the full story of why customers churned, in real time.

Health Scores

AI-powered health score, objectively measuring customer sentiment, real-time risks, stakeholder changes, and more crucial events impacting your customers' health.

Stakeholder KPIs

Define, track and enforce your stakeholder engagement goals. Staircase AI maps your stakeholders, identifies new ones, and alerts on the constant changes.

Live Customer Journey

Easily manage your accounts strategically by using a real-time customer journey, including stages, scores trends, and more.

Topics & Sentiment

Use our AI-powered network analysis technology to navigate your sales teams to the best relationships.

AI Summaries

AI summaries for the account, calls and meetings, with lowlights, highlights, issues and action items.

Churn Analysis

Your personal churn analysis analyzer - Staircase AI brings you the full story of why customers churned, in real time.

Relationship Heatmaps

Use our AI-powered network analysis technology to navigate your sales teams to the best relationships.

Spot Opportunities

Use our AI-powered alerts to spot expansion opportunities through new advocates, positive customer moments, and topics.

AI summaries

AI summaries for the account, calls and meetings, with lowlights, highlights, issues and action items.

Live customer Journey

Build your expansion strategy on accounts by easily knowing it from head-to-toe using a real-time customer journey, including stages, scores trends, and more.

AI-Powered Scores

Health, sentiment, churns scores - all without a single manual action. Time to measure sentiment objectively, track real-time risks, stakeholder changes, and more.

100% Coverage

Emails, tickets, calls, chats, and more - Staircase AI unlocks unprecedented access to your VoC.

Advocates tracker

Staircase AI doesn't just score your accounts' health, but stakeholders' health too. Use this to generate advocates list in a click.

Topics & Sentiment

Replace NPS with sentiment scores analyzed on 100% of customers. Use sentiment analysis on accounts, individuals and topics.

Live Customer Journey

Collect all customer signals automatically with AI technology, including stages, score trends, stakeholder changes, account events, and more.

AI Summaries

AI summaries for the account, calls and meetings, with lowlights, highlights, issues and action items.

Churn Analysis

Your personal churn analysis analyzer - Staircase AI brings you the full story of why customers churned, in real time.

Churn Prediction

Our AI churn prediction scores™ detects customer risks based on your accounts’ historical data.

Churn Analysis

Your personal churn analysis analyzer - Staircase AI brings you the full story of why customers churned, in real time.

Alerts & Notifications

Use Slack or email alerts to turn Staircase AI insights and data into real time actions for your team or executive management.

AI-Powered Scores

Health, sentiment, churn, engagement scores - all without a single manual action.

Relationship Heatmaps

Use our AI-powered network analysis technology to navigate your sales teams to the best relationships.

Advocates tracker

Staircase AI doesn't just score your accounts' health, but stakeholders' health too. Use this to generate advocates list in a click.

AI Summaries

Instead of reading through the entire account, use AI summaries to learn and strategize your next expansion deal.

Built to fit into any tech stack

Get Staircase AI’s powerful data in any platform, to easily Leverage AI to improve efficiency, prioritize and trigger the right actions, at the right time.

The missing piece of analytics to show your business results

Product analytics and BI are great, but you’re missing the relationships component in your KPIs.

Operate efficiently to improve customer experience

Once you have the full analytics picture, use it to trigger the right playbooks, prioritize tasks, and improve your customer experience.

Integrations

Text signals

logo logo logo logo logo logo

Voice signals

logo logo logo

Product signals

logo logo

CRM and task management

logo logo logo logo logo logo logo

We Care for
Your Security

We deeply care about your privacy and security, making sure you feel confident and safe using Staircase AI. Visit our security to learn about our policies, certifications and more.

Visit Our Security Center

Here’s what our customers say

Get your custom report

Churn prediction is all about getting the right signals.

GET A FREE CHURN ANALYSIS REPORT