Ready to level up your customer segmentation and tiering?

Join experts Dione Hedgpeth and Kate Neal for a quick 24-minute webinar. They’ll discuss the critical role of customer segmentation in giving timely attention to the right customers to achieve your business goals. Plus, they’ll cover common pitfalls that can hinder CS teams, helping you steer clear of potential roadblocks.

In this session, you’ll:

  • Gain foundational knowledge on why segmentation matters and how to allocate resources effectively.
  • Discover strategies to enhance service quality, improve predictions, and avoid pitfalls such as static segmentation.
  • Learn best practices, including continuously refining customer profiles, tailoring approaches for different segments, and incorporating factors beyond ARR, such as sentiment and growth potential.
  • Understand how to leverage data-driven insights to optimize resource allocation.