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As Singular expanded into new markets, the team recognized the need to scale its customer support operations due to increased demand on its CS team.
The team turned to Staircase’s AI-powered sentiment and engagement metrics to gain real-time insights into their accounts quickly and without the manual work required by their existing CSM tools.
Discover how Staircase AI helps the Singular team spend less time on mere investigation and data logging activities and more time on strategically leading and planning for each account.
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