In the B2B world, relationships are key to customer happiness and NRR. But relationships have always been hard to measure. So, how can we wrap our KPIs around it?

Join Maranda Dziekonski and Kate Neal to discuss:

  • What KPIs can we define to measure customer relationships?
  • How to keep those scores intact and maintainable
  • How to sync our metrics with our overall strategy, health scores, and team’s KPIs.