Staircase AI manages data of customers around the world. We understand that our customers expect us to protect their data with the highest standards and are committed to providing them with a highly secure and reliable environment. Our security model and controls are based on international standards and industry best practices, such as OWASP Top 10.


How do we secure your data?

Our systems are hosted on multiple Availability Zones at Amazon Web Services (AWS). This allows us to provide a reliable service and keeps your data available whenever you need it. This data center employs leading physical and environmental security measures, resulting in highly resilient infrastructure. For more information about its security practices, see below:

AWS security page


Application Security

Staircase AI implements a security-oriented design in multiple layers, one of which is the application layer. The Staircase AI application is developed according to the OWASP Top 10 framework and all code is peer reviewed prior to deployment to production.

Our controlled CI/CD process includes static code analysis, vulnerability assessment, unit testing which addresses authorization aspects and more. Staircase AI developers go through periodic security training to keep them up-to-date with secure development best practices.


Infrastructure Security

Another layer of security is the infrastructure. As stated, Staircase AI is hosted across multiple AWS Availability Zones. Furthermore, our infrastructure is protected using multiple layers of defense mechanisms, including:

  • Firewalls for enforcing IP whitelisting and access through permitted ports only to network resources
  • A web application firewall (WAF) for content-based dynamic attack blocking
  • DDoS mitigation and rate limiting
  • Comprehensive logging of network traffic, both internal and edge

Data Encryption

Staircase AI encrypts all data both in transit and at rest:

  • Traffic is encrypted using TLS 1.3 with a modern cipher suite, supporting TLS 1.2 at minimum
  • User data is encrypted at rest across our infrastructure using AES-256 or better

External Security Audits and Penetration Tests

Independent third party assessments are crucial in order to get an accurate, unbiased understanding of your security posture. Staircase AI conducts penetration tests on an annual basis both in the application and in the infrastructure level using well-known, independent auditors.

Additionally, Staircase AI is going through external auditing as part of the SOC2 Type II audit and other external audits.


Physical Security

Staircase AI is a cloud-based solution, with no part of our infrastructure retained on-premise. Our physical security in the offices include personal identification based access control, CCTV and alarm systems.

Staircase AI’s data centers are hosted on Amazon Web Services infrastructure, where leading physical security measures are employed.


Disaster Recovery and Backups

Staircase AI is committed to providing continuous and uninterrupted service to all its customers. We consistently backup user data every day. All backups are encrypted.

Our Disaster Recovery Plan is tested at least once a year to assess its effectiveness and to keep the teams aligned with their responsibilities in case of a service interruption.


Security Awareness and Training

Staircase AI understands that its security is dependent on its employees. Therefore, all our employees undergo thorough information security awareness training during onboarding. Further security training is provided on an annual basis. Additionally, all employees must sign our Acceptable Use Policy.


Access Control

We know the data you upload to Staircase AI is private and confidential. We regularly conduct user access reviews to ensure appropriate permissions are in place, in accordance with the least privilege principle. Employees have their access rights promptly modified upon change in employment.