background background

Integrate Slack

On this page

    Overview

    The Slack integration enables connecting Slack channels with customers to Staircase AI for the analysis of customer sentiment, response time, and other insightful metrics.

    In addition, authorizing the Slack app enables pushing Staircase AI notifications in real time to configured channels.

    Listen to your customers on Slack

    Analyze customer communication in Slack channels. Staircase AI will detect sentiment, lifecycle events, and other signals sent by your customers via Slack messages.

    Send Slack notifications for predefined events

    Receive notifications when specific events are detected in your customers’ communications. Respond to churn risk in real time

    Add to Slack

    Configure

    Go to settings to connect your organization’s Slack workspace to Staircase AI. It takes about a minute and must be done by a Slack (and Staircase AI) admin. This step enables connecting Slack channels with customers to Staircase AI, it also enables setting Slack channels as a destination for Staircase AI notifications.

    After authorizing Staircase AI with Slack mapping channels with customers to Staircase AI can be done from within the channel by any member of the channel.

    Refer to this help article https://help.staircase.ai/en/articles/5914457-slack for more information on setting up Slack integration.

    Not a customer yet? Book your demo here.