Staircase logo
  • Product
  • Solutions
    Curious to evaluate your churn risks?

    Contact us to generate your free Churn Analysis Report →

    Get a Free Churn Analysis Report

    The Customer Expansion Report: Unlocking Untapped Opportunities

    Get Full Report
    • By use case
      • Predict and Prevent Customer Churn
      • Discover Growth and Expansion Opportunities
      • Hands-Free Health Scores
      • AI-Responder: Generative-AI Fueled By Customer Analytics
    • By persona
      • For Customer Success Leaders
      • For Customer Success Managers
      • For Sales Leaders
      • For Professional Services
  • Resources
    Curious to evaluate your churn risks?

    Contact us to generate your free Churn Analysis Report →

    Get a Free Churn Analysis Report

    Report: 2023 in CS - 15 Experts Discuss Trends & Predictions

    Download Now
    • Our Blog
    • Resources Hub
      • Webinars On Demand/Live
      • Guides and Reports
      • Customer Success Stories
    • Learning Hub
      • Customer Intelligence
      • Customer Sentiment
      • Customer Success KPIs
      • Customer Churn Prediction
  • Company
    Curious to evaluate your churn risks?

    Contact us to generate your free Churn Analysis Report →

    Get a Free Churn Analysis Report

    How Fiverr Enterprise Boosts NRR Levels with Staircase AI to Bolster Expansion Strategy

    Get Case Study
    • About Staircase AI

      Learn about Staircase AI and why we exist.

    • Careers

      Join the Staircase AI team.

    • Security Center

      We take security seriously. Learn more.

    • Newsroom

      All the news and coverage about Staircase AI.

  • Sign in
  • Get a Free Churn Analysis

©2023 Staircase AI. All Rights Reserved.

background background

Vulnerability disclosure
program

On this page

    Introduction

    No technology is perfect, and Staircase.AI believes that working with skilled security researchers across the globe is crucial in identifying weaknesses in any technology. If you believe you’ve found a security issue in our product or service, we encourage you to notify us. We welcome working with you to resolve the issue promptly.

    Disclosure Policy

    • Let us know as soon as possible upon discovery of a potential security issue or vulnerability, and we’ll make every effort to quickly resolve the issue.
    • Provide us a reasonable amount of time to resolve the issue before any disclosure to the public or a third-party.
    • Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with explicit permission of the account holder.
    • Report the vulnerability to security@staircase.ai

    Exclusions

    While researching, we’d like to ask you to refrain from:

    • DDoS and DoS
    • Request flooding
    • Rate limit bypass
    • Token leakage to 3rd party (unless such leak is critical)
    • Reflected XSS (stored XSS reports are welcomed)
    • DMARC / SPF / Email spoofing (unless critical)
    • Do not test the help/chat widget (external service, out of scope)

    Safe Harbor

    Any activities conducted in a manner consistent with this policy will be considered authorized conduct and we will not initiate legal action against you. If legal action is initiated by a third party against you in connection with activities conducted under this policy, we will take steps to make it known that your actions were conducted in compliance with this policy. Thank you for helping keep Staircase.AI and our users safe!

    footer-bg footer-img
    Staircase AI - white logo
    • Product
    • Resources
      • Blog
      • Resources Hub
    • Company
      • About Us
      • Careers
      • Security Center
      • News
    • Twitter logo - Staircase AI
    • Facebook logo - Staircase AI
    • Linkedin logo - Staircase AI

    Copyright © 2023 Staircase AI

    • Terms and conditions
    • Privacy Policy
    • Google API Disclosure